Learn about the benefits of becoming a desktop support administrator!

desktop support administrator

A desktop support administrator oversees the technical support of desktops within an organization. This career can offer a variety of benefits, including: 

  1. Desktop support administrators often have extensive knowledge about desktop computers and software. 
  2. They can help troubleshoot and resolve issues with users’ desktops. 
  3. They can recommend updates and software programs to users. 
  4. They can provide training to other employees on how to use desktop computers and software.

Desktop support administrators are responsible for keeping computers running smoothly and efficiently. They can help customers with tasks such as installing software, updating drivers, troubleshooting issues, and more. 

In addition to providing technical support, desktop support administrators may also be involved in managing servers and desktops. This type of administrator has a great deal of responsibility and should have excellent communication and problem-solving skills. Here are some of the benefits of becoming a desktop support administrator: 

Excellent communication and problem-solving skills: Desktop support administrators need to be able to communicate with customers effectively and solve problems quickly.

Technical knowledge: Desktop support administrators need to have a good understanding of computer hardware, software, and networking concepts in order to provide quality service.

Who Needs Desktop Support?

Desktop support is a service that is typically offered by large corporations and organizations to help their employees with their work. It can be a very time-consuming and frustrating job, so it’s not for everyone. In fact, many people who don’t need desktop support don’t even know they need it. 

Some of the reasons why you might need desktop support: You may have a computer that is older or newer than the recommended specs and you’re having problems using it. You may have installed software that isn’t compatible with your computer and you’re having trouble getting it to work. You may have crashed your computer several times and you’re afraid to try to fix it yourself because you don’t know how. 

If any of these situations describe you, then you might benefit from having desktop support.

Get tips on how to start a successful desktop support career!

Desktop support is a career that can be very rewarding. If you have the right attitude and are willing to learn, desktop support can be a great way to make a living. Here are some tips on how to start a successful desktop support career:

Find an organization that needs desktop support. This is the first step in starting your career as a desktop support specialist. 

You need to find an organization that has needs for desktop support and not just any organization will do. Look for an organization with a large customer base or one that does business with government agencies or large corporations.

Get experience in desktop support. The best way to get started in this career is by getting experience in desktop support. 

This means working for an organization that needs desktop support and then learning as much as you can from the experienced professionals there.

Desktop Support Administrator should possess: 

-WINS: Windows Internet Name Service helps computers locate each other on the network.

-TCP IP: TCP/IP manages data packets across computer networks.

-DNS: Domain Name System translates hostnames to IP addresses.

-RPC: Remote Procedure Call provides a way for programs on different computers to communicate with each other.

-OSI model: The Open Systems Interconnection Model describes how data is transferred between systems. 

-DHCP: Dynamic Host Configuration Protocol assigns an IP address and DNS server to a computer. 

-NTLM: NT LAN Manager manages user logins, shares files, and printers on a network.

Desktop support administrators are responsible for providing technical support to users of desktop computers. To be eligible for this position, you must have a high school diploma or equivalent and at least two years of experience in desktop support. 

You will also need to have excellent written and oral communication skills, as well as a knowledge of computer systems. In addition, you should be able to maintain accurate records and track customer complaints.

If you’re looking for on-demand opportunities as a desktop support administrator on the Telecom Freelance Marketplace, visit Fieldengineer.com. It allows you to connect with employers looking for qualified candidates. Fieldengineer.com has more than 40,000 engineers with IT and telecom backgrounds from 180 countries, allowing companies to hire candidates with relevant skills.


In conclusion, becoming a desktop support administrator can have many benefits, such as increased security, improved efficiency, and more control over your work environment. If you are interested in pursuing a career in desktop support administration, be sure to research the field and make sure that the position you are interested in is a good fit for your skills and experience. Finally, always keep in mind the importance of customer service when providing support to other users, as this will help you build lasting relationships with your clients.

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